Troubleshooting
Answers to the most common questions and fixes for frequent issues.
Troubleshooting overview
Fixes for the problems that come up most often, and how to report one that is not listed here.
A menu or element disappears at smaller widths
Hiding an element at a breakpoint affects the published site, not just your working view. Reported and solved in the CoffeeCup forums.
Account verification when starting offline
Site Designer asks to verify your account and offers a three-day grace period. Signing in once while online clears it.
Site Designer crashes when exporting
An intermittent crash on export reported by Mac users. Saving before you export protects your work.
Site Designer slows down during long sessions
Performance degrading after an hour of editing, reported by users on Windows 10 and 11. Restarting the app restores it.
Reporting a problem
Where to take a Site Designer problem, and what to include so it gets answered quickly.