Troubleshooting overview

Each article here starts with the symptom — what you actually see — so you can scan for the one that matches and skip the rest.

Find your symptom

• A menu or element vanishes as the design gets narrower → A menu or element disappears at smaller widths
• The app closes or fails part-way through an export → Site Designer crashes when exporting
• Things get sluggish after working for a while → Site Designer slows down during long sessions
• You are asked to verify your account with no connection → Account verification when starting offline

Nothing matches

Reporting a problem covers what to gather before you contact support, which makes the round-trip considerably shorter.